Pump House Regional Arts Center Response to COVID-19

Updated 5/24/2022

The arts are especially vital as we face the uncertain times of today.  In these days of physical distancing, the arts continue to connect us.

The Pump House Regional Arts Center is open and our art galleries continue to be free to the public, Monday-Friday 9 am-5 pm, Tuesday 9 am-7 pm, Saturday 12-4 pm and by serendipity.

Our aim is to offer the safest environment possible for our patrons, artists, staff, volunteers and community and to continue experiencing performing and visual arts in person. The Pump House has a COVID Response Team that continually assess health and safety protocols.


An inherent risk of exposure to COVID-19 exists in any public place where people are present.  By attending a performance, class, tour or private event at the Pump House Regional Arts Center, you and any guests voluntarily assume all risks related to exposure to COVID-19 and agree not to hold the Pump House Regional Arts Center, the artists, the producers, or any of their affiliates, volunteers, employees, or contractors liable for any illness or injury.

Thank you for helping us keep the Pump House as safe as possible for everyone in our community and for your continued support and understanding.

If you are unable to attend a performance because you are sick, are experiencing COVID-19 symptoms, have been exposed to COVID-19 symptoms, or have been exposed to COVID-19, you may call the Pump House Box Office at 608-785-1434 or email contact@thepumphouse.org to exchange your tickets or request a refund prior to curtain time.  Please include your full name, address, phone number, performance, date and time.  Refund policies will be evaluated monthly.

Ongoing Health and Safety Protocols

The Pump House has made the following updates to its facility and operations:

  • Pump House COVID response team closely monitors local, state and federal COVID-19 guidelines and consults with medical experts to adjust its health and safety policies as needed.
  • Increased fresh air intake throughout the building.
  • Provide hand sanitizer stations throughout the building.
  • Increased routine cleaning and sanitation throughout the building.
  • Turned off all water fountains/bubblers.
  • Reduced concessions may occur during events and are subject to change without notice.


A Note To Our Patrons

Community has always been a focus of the Pump House. Over 140 years ago, the City of La Crosse planned a water pumping station that was destined to serve this community in an almost unimaginable range of ways. From housing coal powered pumps in 1880 to the Regional Arts Center in the hub of the City’s Arts District today, the building’s use has drastically changed but the mission behind the building remains one of community service. This mission has garnered the dedication of civic leaders, volunteers, artists, performers and many others. A community vision and tireless work have continued to inspire, create and bring joy into people’s lives. 

You and donors like you make it possible for us to continue this work. Thank you. You are simply amazing.

With gratitude,

Toni Asher

Executive Director