Pump House Regional Arts Center Response to COVID-19

Updated 1/27/2022

The arts are especially vital as we face the uncertain times of today.  In these days of physical distancing, the arts continue to connect us.

The Pump House Regional Arts Center is open and our art galleries continue to be free to the public, Monday-Friday 9 am-5 pm, Tuesday 9 am-7 pm, Saturday 12-4 pm and by serendipity.

To offer the safest environment possible for our patrons, artists, staff, volunteers and community and to continue experiencing performing and visual arts in person, the Pump House COVID Response Team has implemented the following health and safety protocols:

As of September 12, 2021 all theater ticket holders (ages 5 and above) must show proof of full vaccination against COVID-19 or a negative PCR COVID-19 test within 72 hours of a performance or class at the Pump House.

Our theater was dark for 16 months and we want to do everything in our power to avoid a shut-down like that ever again.   We owe it to our patrons, staff and community to offer the safest environment possible to continue experiencing the performing arts.  Theater performances will be sold to a reduced capacity with assigned seating.  Masks are required for all tickets holders regardless of vaccination status.

The following are acceptable as proof of vaccination:

  •  A physical vaccination card (which includes the name of the person vaccinated, type of vaccine and date of last dose administered), or
  • A photo of the attendee’s vaccine card stored on a phone or electronic device, or
  • Documentation of vaccination from a healthcare provider electronic health record or state Immunization Information System record.
  • Matching valid photo ID (such as driver’s license, passport or school ID) is required at the door. Children without a photo ID must be accompanied by a guardian.

A patron is considered “fully vaccinated” two weeks after the final dose of vaccine.

Exceptions to this policy are allowed for children under 5 (because they are currently ineligible for the COVID vaccine) and in rare instances when people are medically precluded from taking a vaccine.  Children and those with a doctor-certified medical exception must provide a negative PCR COVID test taken within 72 hours of the show or class to enter the building.


The following are acceptable as proof of negative COVID-19 test result:

  • Printed document from the test provider or laboratory, or
  • An email or text message is displayed on a phone or electronic device from the test provider or laboratory.
  • The information provided needs to include the name of the person tested, the type of test performed, and the date of the negative PCR test result (date must be within 72 hours).
  • Matching photo ID (such as driver’s license, passport, or school ID) is required at the door. Children without a photo ID must be accompanied by a guardian.
  • Antigen tests cannot be accepted. Self-reported negative test results that are not from a test provider, a laboratory, or a health care provider cannot be accepted.

 La Crosse County COVID-19 Testing Info

If you are unable to attend a performance because you are sick, are experiencing COVID-19 symptoms, have been exposed to COVID-19 symptoms, have been exposed to COVID-19 or don’t meet the requirements outlined above, you may call the Pump House Box Office at 608-785-1434 or email contact@thepumphouse.org to exchange your tickets or request a refund prior to curtain time.  Please include your full name, address, phone number, performance, date and time.  Refund policies will be evaluated monthly.

Ongoing Health and Safety Protocols

In addition to vaccination and mask requirements, the Pump House has made the following updates to its facility and operations:

  • Pump House COVID response team closely monitors local, state and federal COVID-19 guidelines and consults with medical experts to adjust its health and safety policies as needed.
  • Increased fresh air intake throughout the building
  • Provide hand sanitizer stations throughout the building
  • Increased routine cleaning and sanitation throughout the building
  • Turned off all water fountains/bubblers.
  • Reduced concessions may occur during events and are subject to change without notice.

While these policies are intended to ensure everyone at the Pump House stays healthy and safe, they do not guarantee protection against COVID-19.  An inherent risk of exposure to COVID-19 exists in any public place where people are present.  By attending a performance, class, tour or private event at the Pump House Regional Arts Center, you and any guests voluntarily assume all risks related to exposure to COVID-19 and agree not to hold the Pump House Regional Arts Center, the artists, the producers, or any of their affiliates, volunteers, employees, or contractors liable for any illness or injury.


The Pump House COVID-19 policies for public events are in effect immediately and will remain in effect until further notice. The Pump House updated policies match similar protocols put in place by Broadway in New York City, members of The League of Chicago Theaters, Milwaukee performing arts organizations and the Overture Center in Madison. These policies are subject to change based on evolving city, state, and CDC guidelines and will be regularly evaluated by the Pump House COVID Response Team.


Thank you for helping us keep the Pump House as safe as possible for everyone in our community and for your continued support and understanding.


A Note To Our Patrons

Community has always been a focus of the Pump House. Over 140 years ago, the City of La Crosse planned a water pumping station that was destined to serve this community in an almost unimaginable range of ways. From housing coal powered pumps in 1880 to the Regional Arts Center in the hub of the City’s Arts District today, the building’s use has drastically changed but the mission behind the building remains one of community service. This mission has garnered the dedication of civic leaders, volunteers, artists, performers and many others. A community vision and tireless work have continued to inspire, create and bring joy into people’s lives. 

You and donors like you make it possible for us to continue this work. Thank you. You are simply amazing.

With gratitude,

Toni Asher

Executive Director