Ticket Ordering Information & Policies

Tickets may be ordered by phone, in person, or online.

Tickets can be picked up at the PUMP HOUSE front desk during regular box office hours:

Monday – Friday, 9 AM – 5 PM.
Tuesdays, 9 AM – 7 PM
Saturdays, Noon – 4PM
or 30 minutes before show times

 

Tuition Policy

Class/Workshop tuition is nonrefundable.

 

 

We’ve updated our ticketing software! As of October 2023, we now use AudienceView, the same program used by other arts organizations in our community.
All memberships, donations, and upcoming classes and ticket purchases have been transferred to your AudienceView Account. Members can still access their account by clicking the same link on our website, but EVERYONE needs to update their password.
 
Setting a new password is easy as 1-2-3. Click on ‘My Account’ in the heading of our website. Next, click the big, blue button to go to the New Login Page. Enter the email you’ve always used to make donations or purchases and select ‘I don’t know my password.’ You’ll receive an email that allows you to update your password.
 
We’re here to help if you have any questions. Simply call 608-785-1434 and we’ll walk you through the process.

ORDER TICKETS

119 King Street
La Crosse, WI 54601

(608) 785-1434

VISIT OUR ONLINE STORE.

BEVERAGE SERVICE

The Pump House bar opens 30 minutes before show time and during intermission. Beverages are welcome into the theater. No carry-ins please.

REFUNDS

All ticket purchases are nonrefundable.

For shows with more than one performance date, tickets may be exchanged for a fee of $5 per ticket (waived for Pump House members). Exchanges must be made at least 24 hours prior to performance.

DAY OF SHOW SALES

Day of show tickets are subject to availability, and may be purchased by phone or in person. Pre-purchase is always recommended.

PICK UP TICKETS
Pick up your tickets at the Pump House front desk anytime before the performance, and during regular box office hours. (Tickets will not be mailed.)
SEATING

Seating is general admission. Reserved seating is available upon request for Pump House members at the Director level and above. ADA seating is available for up to 4 people, and subject to availability.

DISCOUNTS

Discounted tickets are available to Pump House members as determined by the membership level. Available online, by phone, and in person.

SALES TAX & SERVICE FEE

A 5.5% sales tax is added to all box office sales.

An additional credit card fee is added to all purchases made online or over the phone.